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Frequently Asked Questions

What is Digitising?

Digitising (digitizing) or Punching is the process of converting artwork into data containing commands that tell an Embroidery Machine frame how to move through the machine operating system.  The word 'Punching' actually comes from the traditional 'jacquard' embroidery machines which ran by reading paper tapes with holes punched in them.  These holes represented code that the embroidery machine interpreted and moved its frame accordingly.

Nowadays this 'punching' process is performed on a piece of computerised embroidery digitising software , recreating a design into a code which embroidery machines can read.  this usually involves working from an image file (JPG, BMP, etc) and then creating the design in a way to ensure the smooth running of the embroidery machine.  We take extra care on all our designs, to ensure that thread trimming, breaks and colour changing are kept to a minimum.

How much do we charge for the service?

We charge a set fee of US$30.00, regardless of complexity or size of image/artwork.

What payment methods do we accept?

We accept payment directly through our site via Paypal or credit card (via Paypal).  If you prefer, you can telephone us with credit card details during office working hours (in this case do not buy the product through the site, simply send us the details by email and call to pay).

What information do you need to send in your accompanying email?

Please provide the following:

  • Good clear artwork/logo in a suitable format (JPG, BMP, GIF, PNG, TIF)

  • An idea of the position of the artwork on garment

  • Size of the design required, either height or width

  • Preferred colours, or colour amendments needed

  • The type of fabric the design is going onto (garment type & fabric design)

  • Machine format required

The more information you can provide us with the better, if you want to download our form to fill in, please click here, then return this filled in with your email.

Why use us?

  1. We have 15 years experience in the Embroidery/Digitizing sector.

  2. We only charge a set fee of US$30.00 per logo/piece of artwork, regardless of size or complexity.

  3. Our digitised logo/artwork will be of excellent quality, meaning less colour changes & thread trimmings.

  4. We try out the logo ourselves, so we can ensure the final solution will provide less thread breaks than other suppliers.

  5. We know how to embroider, and have worked in the business for enough years to be aware of the potential problems, thus we alleviate these before you receive your finalised digitizied artwork.

How does our service work?

  1. Simply order & pay for our service, This e-mail address is being protected from spambots. You need JavaScript enabled to view it your artwork, and we'll take care of the rest.

  2. We'll send you your digitised logo/artwork within 24-48 hours maximum.

  3. We will provide revisions Free Of Charge in the unlikely event of something not being suitable for your machine.